Return Policy - ISTONE

Return Policy for http://www.istone.ltd

Effective as of July 28, 2025

1. Overview

This Return Policy outlines the terms under which http://www.istone.ltd will accept returns of used graphics cards and other products purchased through our website. By purchasing a Product, you agree to be bound by this policy.

2. Eligibility for Returns

We accept returns only for Products that meet the following criteria:

Purchased within the last 14 days: Returns are permitted only for Products received by the Buyer on or after the purchase date and must be initiated within 14 calendar days of the delivery date (as confirmed by our shipping records).
Unused and in resalable condition:
- Functionally intact with no hardware defects (e.g., no dead pixels, artifacts, or performance issues).
- Free of physical damage (e.g., scratches, dents, bent PCIe slots, or liquid damage).
- In its original packaging (including all accessories: power cables, brackets, manuals, etc.).
- Sealed in its original anti-static bag (if applicable) with no signs of tampering.
Not activated/registered: For Products requiring software activation, registration, or license keys (e.g., certain OEM GPUs), returns are not permitted if the Product has been activated, registered, or linked to a third-party account (e.g., NVIDIA GeForce Experience, AMD Adrenalin).

3. Non-Returnable Items

The following Products are non-returnable, regardless of condition:

Opened or used products beyond initial inspection (e.g., installed in a system, tested beyond basic power-on).
Products with missing parts, accessories, or original packaging.
Products damaged due to buyer negligence (e.g., improper handling, exposure to extreme temperatures, or voltage spikes).
Digital downloads, software licenses, or services (e.g., extended warranties).

4. Return Process

To initiate a return:

Contact Our Support Team: Email svc@istone.ltd within 14 days of delivery, providing your order number, reason for return, and photos of the Product (to confirm condition).
Receive Authorization: We will review your request and respond within 2 business days. If approved, we will issue a prepaid return shipping label (for domestic orders) or instructions for returning the Product at your expense (for international orders).
Ship the Product: Pack the Product securely in its original packaging (or equivalent protective materials). Include all accessories and paperwork. Do not include any personal items.
Track Your Return: Retain the shipping receipt until we confirm receipt and process your refund.
Return address: 香港九龍新蒲崗大有街2-4號旺景工業大廈3樓D18Unit D18,3/F,Wong King Industrial Building,No.2-4 Tai Yau Street,Kowloon

5. Refunds

Processing Time: Once we receive and inspect the returned Product (typically within 3 business days of delivery to our warehouse), we will issue a refund.
Refund Method: Refunds will be credited to the original payment method used for the purchase.
Deductions: We reserve the right to deduct a restocking fee of up to 15% if the Product shows signs of wear (e.g., minor scratches, slight dust accumulation) or if the return is due to Buyer error (e.g., wrong model ordered).

6. Liability and Disclaimers

No Warranty on Used Products: All used Products are sold “as-is” with no implied or express warranty, except as required by local consumer protection laws.
Shipping Damage: If the Product is damaged during transit to you, report the issue to the carrier immediately and notify us within 48 hours of delivery. We will assist with claims but do not cover damage caused by Buyer’s chosen shipping method.
Governing Law: This policy is governed by the laws of [Jurisdiction, e.g., “the State of California, USA” or “England and Wales”]. Disputes shall be resolved in the courts of [Jurisdiction].

7. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

For questions, contact our support team at: